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    Policies

    Bcat Threads Online Return Policy

    Bcat Threads is happy to offer a refund or store credit for any regular priced clothing, jewerly or accessories.  The items must be returned to Bcat within 14 days of the date it was shipped from our store.

    Return Procedure

    All returns must have a returns must be accepted by our customer service rep before the item has been shipped for return.   Please contact the customer service representative with the customer name, invoice number, and the item(s) being returned with the reason of the return via email: brooke@bcatthreads.com

     The customer service representative will send the address for which the item will be returned.

    Return of Regular Priced Items

    All regular priced items must be shipped to the store within 14 days of the original shipping date when it first left our store for a full refund.  It must include the authorization number inside the package as well as on the outside.  It must be returned in the condition it was received: all tags must be attached and it must not have been worm, damaged, or washed.  It must be in condition to be re-sold.  If the item(s) are returned after the 14 days, you will receive a store credit, which will be applied to your account, if and only if, it is returned to our store within 30 days of the original shipping date.

    Return of Discounted Items

    Any item(s) that were purchased discounted can only be returned for store credit, which will be applied to your account.  You will only receive the store credit if it is returned in the condition in which it was received: it must not have been worn, damaged, or washed.  You will have 14 days from the day it left our facility to return it back for the store credit.

    Return of Undergarments, Health and Beauty Products

    All undergarments, and/or health and beauty products are final sale

    Shipping Policy

    Customer assumed all shipping costs on all exchanges and returns.  We recommend that you properly pack items and insure them so that they cannot be damaged during transit.  It is your responsibility that it returns to our facility and is not damaged.  Be sure to have the authorization number on the outside of the package, as well as inside.

    Defective Products

    Any items that were received defective must be reported within 3 days of receiving the package.  We do not offer refunds on these items unless one is unavailable.  All returns must have an authorization number.  Please contact our customer service representative at : brooke@bcatthreads.com

    *****************Free shipping for all orders over $150.00**************